I just received my renewal notice and I am writing to inform you I will not be renewing my subscription. I had hoped to receive the paper before I left for work 8 AM weekdays and 9am Saturdays. Which I think wasn’t a very high expectation on my part. Yet it was an expectation that was never met. Instead I would come home to find my paper tossed under my bushes or in the puddle when it was raining. While the hunt for the papers was somewhat exhilarating, that small delight was negated by the waterlogged papers.
On my vacations I did catch sight of my local delivery person carelessly tossing the paper out the window of their truck as they sped by my driveway and on to the next driveway. They paid no attention to where the paper ended up (under my car on that occasion).
I did complain about the failure to deliver in a timely fashion and nothing was ever done to improve the delivery. So I went from weekly delivery to weekend only. Oddly enough I continued to receive a weekly paper for an extended period after changing my service. A small ray of sunshine.
Suffice to say I am less than impressed. I have regaled my neighbours and co-workers with my stories of the poor service. I realize you do have to work with whomever is available to deliver – however in this case your employee has failed to perform. And that in the end reflects poorly on your organization.
I had subscribed as my small contribution toward keeping The Record a viable local news source. I now am surrendered to the fact that The Waterloo Region Record doesn’t care if it delivers.